Frequently Asked Questions (FAQ)
Q: What are your business hours?
- A: Our customer service team is available from 9:00AM to 5:30PM every weekday. On weekends and holidays, we have limited support. You can always leave us a message, and we'll get back to you as soon as possible.
Q: Do you have a physical store?
- A: Currently, we mainly operate through our online store. This allows us to offer a wide range of products and reach customers globally. You can easily access our store at kitchenwarely.com.
Product-related Questions
Q: Are your kitchen utensils made of safe materials?
- A: Absolutely! All our products, including rice buckets, chopping boards, vegetable washing baskets, and oil dispensers, are made from food-grade materials. For example, our rice buckets are crafted from BPA-free plastic, ensuring the safety of your stored food. The chopping boards are either made of high-quality hardwood (sourced sustainably) or food-grade plastic, meeting strict safety and hygiene standards.
Q: How do I choose the right size of rice bucket?
- A: Consider the size of your household and your typical rice consumption. If you have a small family of 2 - 3 people, a 5L rice bucket might be sufficient. For larger families of 5 - 6 or more, we recommend a 10L or larger capacity. You can also refer to the product descriptions on our website, which provide detailed guidelines on sizing.
Q: Can the chopping boards be used for both meat and vegetables?
- A: Our plastic chopping boards are designed to be versatile and can handle both meat and vegetables. However, for optimal hygiene, we suggest using separate boards for raw meat and other food items. If you have a wooden chopping board, it's best to reserve it for vegetables, fruits, and bread to avoid cross-contamination and to protect the wood's surface.
Q: Is it easy to clean the vegetable washing baskets?
- A: Yes, very easy! The perforated design of the baskets allows water to drain quickly, preventing dirt and debris from getting trapped. Simply rinse them under running water or use a mild detergent and a soft brush to scrub off any stubborn stains. They are also dishwasher-safe (except for some models with special finishes), making cleanup a breeze.
Q: Do your oil dispensers leak?
- A: Our oil dispensers are engineered with precision to prevent leaks. The spouts are designed with a proper seal to ensure controlled pouring without any drips. However, if you experience any issues, please contact our customer service. It could be due to improper assembly or a rare manufacturing defect, which we'll be happy to address.
Shopping-related Questions
Q: How do I place an order?
- A: Ordering is simple! Browse our website, add the items you want to your shopping cart. Once you're ready to checkout, click on the cart icon. Review your order details, select your preferred payment method, and click "Place Order". You'll receive an order confirmation email shortly after.
Q: What payment methods do you accept?
- A: We accept major credit cards such as Visa, MasterCard, and American Express. Additionally, we offer digital wallet options like PayPal, Apple Pay, and Google Pay for your convenience. Bank transfers are also available for certain regions or large orders. Please refer to our payment policy for more details.
Q: How long will it take for my order to arrive?
- A: Delivery times vary depending on your location and the shipping method you choose. For domestic orders, standard shipping usually takes kitchenwarely days, while express shipping can get your items to you in kitchenwarely days. International orders may take anywhere from kitchenwarely to kitchenwarely days. You can track the status of your order using the tracking number provided in your order confirmation email.
Q: Can I cancel my order?
- A: You can cancel your order if it is still in the "Pending Payment" or "Processing" stage. To do so, please contact our customer service as soon as possible. If the order has already been shipped, you'll need to follow our returns and exchanges process.
After-sales Service Questions
Q: What is your return policy?
A: If you're not satisfied with your purchase, you can return the item within P26 days of receipt. The item must be in its original condition and packaging. You'll be responsible for the return shipping costs, unless the return is due to a product defect. Please contact our customer service to initiate the return process.
Q: How long is the warranty period for your products?
- A: Our kitchen utensils generally come with a warranty period of kitchenwarely months. During this time, if you experience any quality issues, please contact us. We will either repair or replace the defective item, depending on the nature of the problem.